Facing a comprehensive SAP SuccessFactors implementation and the replacement of multiple local HR systems, a global logistics service provider partnered with binder|consulting to develop an integrated job architecture and skills framework that would support immediate system requirements and establish the foundation for long-term HR process optimization.
- Logistics
- Industry
- EUR 23b+
- Annual Revenue
- 80,000
- Number of Employees
- Number of Employees
- 3 Months
- Project Duratoin
The Initial Situation
As one of the world's leading logistics service providers prepared to implement SAP SuccessFactors and replace various local HR systems across its 80,000-employee global workforce, leadership recognized that a comprehensive job architecture was essential to support standardized global HR processes while maintaining flexibility across diverse markets and business units.
Beyond the immediate implementation, the company needed a long-term grading system for compensation and leveling purposes, and robust skill governance processes to support workforce planning in an increasingly digital logistics environment. The challenge was to assess the applicability of the proposed system for both immediate SuccessFactors rollout and future HR process optimization, system readiness, and skills management integration.
The Critical Challenges
The challenge was to design and validate a global job architecture that could serve multiple objectives simultaneously — supporting SAP SuccessFactors implementation, enabling future HR processes, and integrating comprehensive skills management across the organization’s versatile operations.
With 80,000 employees across diverse geographies and service lines, the organization needed a framework that balanced global consistency with functional flexibility. The job architecture had to support compensation decisions while enabling skills governance at catalog and employee level. At the beginning, the project required an objective assessment with specific optimization proposals within just six weeks.
How We Supported the Client
To address these requirements, binder|consulting conducted a comprehensive assessment. The project began with stakeholder interviews worldwide to understand specific requirements and strategic priorities. This informed targeted change proposals to restructure and expand job roles and descriptions, ensuring alignment with market realities and internal objectives.
Leveraging the COLMEIA Smart Content Service, the team focused on generating and adding jobs, skills, levels, and detailed descriptions, creating a framework that captured both traditional logistics jobs as well as competencies and emerging digital skills. The complete job catalog (including skills) was ready for transfer to SAP SuccessFactors, ensuring technical readiness and seamless integration.
Throughout the engagement, the team developed a comprehensive concept for future job and skill governance, including processes, role definitions, and accountability structures. The result was an objective assessment of the current situation, providing optimization proposals, a validated job catalog with integrated skills, and a clear governance roadmap.
The Impact Delivered
The project delivered a comprehensive global job catalog with integrated skills management, fully optimized for SAP SuccessFactors deployment and future-ready for ongoing HR process evolution.
Within six weeks, the company received an objective assessment and concrete optimization suggestions, enabling confident decision-making and accelerated implementation planning. Over the following six weeks, the rapid development of best practice structures resulted in a job catalog that met system requirements while incorporating industry-leading skills definitions.
The systemic representation in COLMEIA with seamless transfer to SuccessFactors ensured technical readiness. The organization now has a comprehensive job and skills governance framework that will guide HR operations, supporting data-driven workforce planning, targeted skills development, and agile organizational design in an increasingly digital logistics market.
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